Refund policy

Our products are printed to order specifically for you. Under the Consumer Contracts Regulations 2013, made-to-order goods are exempt from the standard 14-day right of return. We therefore cannot accept returns or exchanges for change of mind or sizing issues.

However, if your item arrives damaged, defective, or incorrectly printed, we will make it right. Please contact us at support@tpesupply.shop within 14 days of delivery with:
- Your order number
- A photo of the issue

We will offer a free replacement or a full refund at our discretion, processed within 5–7 business days to your original payment method.

We strongly recommend checking our size guide before ordering.

Undelivered Orders

If your order fails to deliver on the first attempt (as confirmed by the carrier), we’ll arrange a one-time complimentary reshipment. If the reshipment also fails, we will issue a full refund once the carrier confirms non-delivery.

Delivery Issues

If you believe there is a delivery issue or wish to request a refund under the above terms, please email support@tpesupply.shop promptly.

Lost or Stolen Packages

We are not responsible for packages marked as "Delivered" by the carrier but not received. Please monitor your tracking, ensure someone is available for delivery, or arrange a secure drop-off location.

Contact Us
For assistance or questions about this policy, email support@tpesupply.shop