Shipping policy

 

Undelivered Orders

If your order fails to deliver on the first attempt (as confirmed by the carrier), we’ll arrange a one-time complimentary reshipment. If the reshipment also fails, we will issue a full refund once the carrier confirms non-delivery.

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Delivery Issues

If you believe there is a delivery issue or wish to request a refund under the above terms, please email support@tpesupply.shop promptly.

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Lost or Stolen Packages

We are not responsible for packages marked as "Delivered" by the carrier but not received. Please monitor your tracking, ensure someone is available for delivery, or arrange a secure drop-off location.

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Contact Us
For assistance or questions about this policy, email support@tpesupply.shop